The Better Built vision is to be the leading builder of project homes in Australia – not the biggest, but the best. Our Quality Assurance Program ensures our commitment to legislative requirements and regulatory compliance for every dream home we build.

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Quality Assurance Program

At Better Built Homes, exceptional customer service and quality construction is our passion and, therefore, our number one priority. Every home passes an independent quality inspection during construction with quality assurance checkpoints throughout the process.

Independent Inspection by Tyrrells Property Inspections

Assessment occurs during construction, providing clients with further peace of mind and evidence that we believe in our quality control and craftsmanship. 

Better Built Strict Quality Control Regime

Beyond the independent inspections carried out by Tyrells, we also employ a strict quality control regime that involves our Managing Director and includes the following:

  1. A thorough examination by our Site Supervisor and Tyrells to identify outstanding items
  2. Managing returning trades to address items
  3. Allocation of a second independent Quality Control Technician to oversee the completion of these items
  4. A Quality Control Inspection from our Managing Director
  5. Managing returning trades to address items identified by our Managing Director
  6. Site Supervisor inspection
  7. Client handover with a Quality Assurance Certificate

ISO 9001 Certified Quality Management System

At an organisational level, our ISO 9001 Certified Quality Management System (QMS) ensures we continually monitor, analyse, and improve.

Our international-standard QMS is our mechanism of providing customers with service and product consistency. It’s also our guarantee of:

  • Sound quality management
  • Strong client focus 
  • Leadership team commitment, and
  • Continual improvement.

Our Quality Manual, supported by our Company Policy, ensures we deliver quality outcomes via policies and procedures for: 

  • Management and actioning feedback and improvement opportunities
  • Internal auditing
  • Management of nonconformity
  • Corrective and preventive action, and

Continual improvement, including our PLAN →, DOCHECKACT process.

Our Commitment

We are a dedicated team of professionals who are committed to the following:

  • Maintaining customer focus to clearly understand their requirements and provide; innovative and effective design and construction services;
  • Helping our customers understand the construction process;
  • Maintaining high ethical and business standards;
  • Compliance with applicable legislative and regulatory requirements;
  • Satisfying all applicable requirements, and
  • Establishing and continually improving the Quality Management System.

Our Aim

Through our processes and procedures, we aim to: 

  • Achieve successful outcomes for our customers through exceptional designs and construction;
  • Deliver our construction projects on time, on budget, and to client expectations;
  • Provide clear and concise internal and gap auditing services with practical, logical improvement recommendations (where applicable);
  • Meet our contractual obligations to achieve customer satisfaction, reputation enhancement and repeat business;
  • Practice what we preach - maintain Quality Management System certification to ISO 9001:2015;
  • Trained ISO Consultants–skilled, competent and qualified as appropriate for the tasks they are performing, and;
  • Audit the Quality Management System, review performance and assess customer feedback for continual improvement.

From our Directors to our Sales Consultants, Better Built Homes is responsible for the communication, enthusiastic promotion and implementation of this policy and is accountable for achieving quality outcomes.

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Our Social Responsibility

Community Engagement

Penrith is undergoing significant growth - a new metropolis, the airport at Badgerys Creek and other vital investments - with positive changes impacting the Penrith community. Change brings excitement and opportunity – but also trepidation. 

We're strengthening representation and improving our community by working proactively within our community and engaging with local government and corporate advocacy organisations. 

Better Built Homes is already heavily invested in various Penrith business community organisations, including:

  • Corporate organisations, including HIA and MBA
  • Penrith Valley Chamber of Commerce for networking and local business advocacy
  • NSW Business Chamber of Commerce for networking and state business advocacy
  • Gen YQ for collaboration with other young business owners who share similar values

Investing in Quality

We believe that quality at both a project and organisational level is critical for both staff and clients. We’ve invested significantly in training and systems and embedding procedures and processes across the business to ensure our social responsibility is both responsible and sustainable.

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